Terms of service

These Terms and Conditions explain the basis on which you may use the Bed Burst website and place orders for products available through our online store. By placing an order with Bed Burst, you confirm that you have read, understood and agreed to these Terms and Conditions.

The supplier of the products featured on this website is Bed Burst.

Bed Burst
United Kingdom

Telephone: [Phone Number]
Email: [Email Address]

Our customer service team is available Monday to Friday, 9:00am–5:00pm.

Returns & Cancellations

Under applicable Consumer Regulations, you may have the right to cancel your order within 14 days of receiving your goods or services, subject to applicable legal exceptions.

If you wish to return an item due to personal preference or a change of mind, a collection fee may be deducted from your refund. Collection charges may vary depending on the size and weight of the product and the delivery postcode.

For full information regarding returns and cancellations, please refer to our Returns Policy.

If your product arrives damaged, please contact us as soon as possible. Where applicable, we may offer a replacement for the affected item or arrange collection for a refund, subject to our Returns Policy and applicable consumer rights.

For further information about your statutory rights, you may contact Citizens Advice or seek independent legal advice.

Delivery Charges & Information

Delivery charges and estimated delivery times will be displayed or confirmed at the time of purchase.

As our products are often large and heavy, delivery charges and delivery times may vary depending on the product ordered and the delivery postcode. Certain postcodes may also incur additional delivery charges.

During busy periods, promotional periods and seasonal periods, delivery times may be affected. If you have any questions regarding delivery before placing your order, please contact our customer service team.

Warranty

Unless otherwise stated on the product page, our products are covered by a warranty for the period specified at the time of purchase.

The warranty covers manufacturing defects and does not cover damage caused by misuse, accidental damage, normal wear and tear, improper assembly or use outside the intended purpose of the product.

For further information regarding warranty claims, please contact our customer service team.

Product Usage

All BedBurst products are intended for domestic use unless otherwise stated.

If you intend to use a product in a commercial, business or public environment, please contact us before placing your order. Using a product outside its intended domestic purpose may affect or invalidate the applicable warranty.

Lead Times

Many of our products are made to order. Where possible, the estimated lead time will be displayed on the relevant product page or confirmed at the time of ordering.

Lead times are estimates and may be subject to change due to manufacturing, stock availability, delivery circumstances or other unforeseen circumstances.

Colour Representation

We make every effort to display product colours as accurately as possible. However, colours may appear differently depending on your device, screen settings and display quality.

Due to the nature of different fabrics and materials, slight variations in colour may also occur. If you require an exact colour match, please contact our customer service team before placing your order.

Complaints

If you have a complaint about our products or services, please contact our customer service team using the details provided above.

We aim to acknowledge and respond to complaints as promptly as possible and, where appropriate, aim to provide a response within 7 working days of receiving your complaint.

Before Ordering Your Furniture

Before placing your order, please carefully check the dimensions of your chosen product to ensure it will fit in your intended room.

We also recommend checking the access route to the room where the product will be placed. This includes doorways, hallways, staircases, lifts and any other areas through which the product will need to pass.

BedBurst cannot be held responsible where a product cannot be delivered to or installed in the intended room due to insufficient access or space.

Mattresses

For hygiene and health protection reasons, please keep the protective packaging on your mattress until you have decided that you wish to keep it.

Once the protective packaging has been removed, mattresses may not be eligible for return unless they are faulty or otherwise covered by your statutory rights.

This does not affect your legal rights in relation to faulty or incorrectly supplied products.

Language

All information relating to your order, our website and communications with you will be provided in English.

We will continue to communicate with you in English throughout your agreement with us.

Governing Law

These Terms and Conditions, and any agreement between you and BedBurst, shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.