Refund policy
At Bed Burst, we take great care to ensure that all our beds, mattresses, headboards, and other products are manufactured and checked to meet our quality standards before delivery.
However, if there is an issue with your order, we are here to help.
Upon Delivery
Please inspect your order carefully when it is delivered.
If you notice any visible damage to the packaging or product, please clearly record the damage on the courier's delivery documentation before signing for the delivery.
Where possible, please also take photographs of the packaging and any visible damage.
Important: Failure to report visible damage at the time of delivery may affect your ability to make a claim for delivery-related damage.
Returns and Claims
Damage or Defects on Delivery
If your product arrives damaged or defective, please contact us as soon as possible after delivery with details of the issue and supporting photographs where available.
We will assess the issue and, where appropriate, arrange a suitable resolution in accordance with your statutory consumer rights.
Manufacturing Defects
If a product develops a genuine manufacturing defect, please contact us with details of the issue.
We may ask for photographs or other information to help us assess the claim. If the issue is confirmed as a manufacturing defect, we will provide an appropriate remedy in accordance with applicable consumer law.
Damage Caused After Delivery
We cannot accept responsibility for damage caused after delivery by misuse, accidents, incorrect assembly, improper handling, normal wear and tear, or failure to follow care and assembly instructions.
Products that have been damaged or show signs of use beyond normal handling may not be eligible for a return or refund where the issue is not caused by a manufacturing defect.
Change of Mind Returns
If you change your mind about your purchase, you may be able to return the item in accordance with your statutory consumer rights and our applicable terms.
Please note that many of our beds and bedroom products are made to order or customised according to your selected specifications. Made-to-order, personalised, or customised products may be excluded from change-of-mind returns where permitted by law.
For eligible non-defective returns:
- The item must be returned in an appropriate condition;
- The product should be unused and carefully packaged where possible;
- The original packaging should be retained where reasonably possible;
- The customer may be responsible for applicable return or collection costs; and
- Any reduction in value caused by handling beyond what is reasonably necessary to inspect the product may be deducted where permitted by law.
Please contact us before arranging the return of any product.
Return Collection
Where a return is approved, BedBurst may arrange collection or provide instructions for returning the product.
The applicable collection or return costs will depend on the reason for the return and the condition and size of the product.
Customers are responsible for ensuring that returned items are safely accessible for collection and are adequately protected against damage during return.
Customer Responsibility
Once a return has been approved, customers remain responsible for taking reasonable care of the product until it has been collected or successfully returned to BedBurst.
Any damage caused by improper handling, storage, or packaging may affect the refund or resolution available.
How to Contact Us
If you need to report a damaged, defective, or incorrect item, or if you have any questions about our Returns Policy, please contact us:
Bed Burst
Address: [Insert Business Address]
Email: [Insert Email Address]
Telephone: [Insert Phone Number]
Please include your order number, details of the issue, and photographs where appropriate.